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Without the casino’s cooperation, we had marked the complaint as ‘unresolved’, which could have negatively affected the casino’s rating. We had attempted to mediate the issue by inviting the casino’s representative to clarify their decision but received no response. He demanded a refund, claiming that the casino should not have allowed him to register.
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The player from the UK had won 274,000 euros and, despite having provided all necessary documents, his account was closed due to the casino’s terms and conditions that prohibited UK players. The player from the United Kingdom faced issues with a casino that allowed her to sign up and deposit £1,410 despite stating it did not accept UK players. The Complaints Team noted the player’s concerns regarding the delay and informed her that withdrawals typically took time to process, especially if KYC verification was pending.
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You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026 A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. As the casino operated under an Anjouan license, which didn’t provide any complaint resolution tools or refer to any ADR service, there was no gaming authority to turn to.
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The average withdrawal time is 36 hours, but can extend to 72 hours if you withdraw more than €1,000 in a single transaction. They can use credit cards & crypto for deposits, plus activate Bonus Buy and Quickspin at slots. It’s granted in bonus money, and wagering requirements of 35x apply. If so, it’ll be very easy to send funds to your casino balance, as there are numerous banking options supported. Are you eager to start playing your favorite games on Seven Casino?
However, due to a lack of response from the player after the initial inquiry, the complaint was closed. Despite attempts by the Complaints Team to obtain further details, the player failed to respond to follow-up inquiries. The player was advised to escalate the matter to the Anjouan Gaming Authority for further assistance. The player requested either her winnings to be paid or documented proof of the alleged violations. Despite his account being fully verified by the KYC department, the casino has not provided specific reasons or evidence for the account closure and confiscation. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
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